CS5-Government Digital Consultation and Stakeholder Engagement Platform

Consultation Data and Service Architecture

SilwaTech’s in-house engineering team implemented a structured backend using Liferay Service Builder.

Key components included

• Custom entities for consultations, comments, articles and discussion questions
• Defined entity relationships and persistence logic
• Local and remote service layers
• Reusable services consumed by platform modules
• An extensible architecture supporting future consultation capabilities

Commenting and Moderation

A controlled interaction and moderation framework was developed to support stakeholder participation.

Capabilities included

• Comments on consultations and discussion questions
• Authenticated participation for registered users
• Administrative approval before public visibility
• Bulk approval and deletion actions
• Support for replies and extended discussion structures
• Traceable moderation activities

Consultation Portlets and User Experience

Custom Liferay MVC portlets were developed to present consultation information and stakeholder interactions.

Capabilities included

• Dynamic rendering of consultation content
• Keyword search and filtering
• Sorting of consultation records
• Integration with Liferay’s frontend framework
• Flexible presentation of consultations and discussion content
• Responsive access across supported devices

UAE Pass Authentication

A customised authentication approach was implemented to support UAE Pass and address compatibility requirements within the platform.

The solution included

• Custom UAE Pass login functionality
• Controlled authentication processing
• User account creation and profile synchronisation
• Secure token handling
• Session-management controls

Search and Discovery

Elasticsearch was used to improve the discovery of consultation information.

Capabilities included

• Indexing of consultation entities
• Full-text search
• Support for project-specific searchable fields
• Responsive filtering and browsing
• Near real-time availability of indexed consultation content

Notifications and Engagement

Email and SMS notifications were incorporated to inform stakeholders about consultation availability, updates, and participation opportunities.

SilwaTech was engaged by an established primary contractor to provide the specialised technology delivery required for the government platform. The platform design, development, customisation, integration and technical implementation were completed by SilwaTech’s in-house delivery team.

The primary contractor managed the contractual relationship with the government end client, while SilwaTech worked within the agreed delivery structure and coordinated with relevant project stakeholders. SilwaTech was not contracted directly by the government entity.

The identities of both the end client and the primary contractor remain confidential. This case study therefore describes the sector, solution and SilwaTech’s delivery responsibilities without naming either organisation.