B2B and B2C Digital Vehicle Leasing and Self Service Portal

The end client is an international vehicle leasing and financial services organisation operating in India. It provides leasing solutions to corporate customers and individual consumers through a combination of digital and operational service channels.

The organisation’s identity remains confidential in this case study.

B2B and B2C Leasing Portal

A unified digital leasing portal was implemented using Liferay DXP Commerce to support the different requirements of individual and corporate customers.

Vehicle Discovery and Search

The platform provided:

• Dedicated vehicle-search experiences for retail and corporate users
• Advanced filtering and sorting capabilities
• Structured vehicle specifications and pricing information
• Search functionality supported by Elasticsearch
• Responsive vehicle browsing across desktop and mobile devices
• Content management for customer-facing portal pages

Quotation and Application Management

The solution integrated with quotation and application systems to support:

• Digital quotation requests
• Vehicle and leasing-plan selection
• Application submission and tracking
• Customer eligibility and workflow requirements
• Visibility into application progress
• Structured communication across the leasing journey

Payments and Transactions

Secure payment-gateway integration enabled token and related payments through controlled digital workflows.

The implementation supported transaction security, payment-status visibility and integration with the wider application process.

Customer Self Service

Personalised dashboards enabled customers to:

• Review leasing applications and their status
• Manage active services and subscriptions
• Access relevant account and vehicle information
• Monitor previous interactions
• Complete common service activities online
• Reduce reliance on manual support channels

The project was delivered through SilwaTech’s partner delivery ecosystem under a structured enterprise collaboration model. SilwaTech contributed through engagement alignment and partner collaboration, while the technical design, development and implementation were undertaken by an experienced partner company.

The engagement brought together functional and technical resources working within agreed governance, security and quality standards. SilwaTech was not the direct contracting party to the end client and does not present itself as the sole technical implementer of the platform.

The identities of both the end client and the delivery partner remain confidential. This case study therefore describes the sector, solution and delivery context without naming either organisation.