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Manufacturing Project Tracking and Approval Management Platform

Case Study Topics

Client Overview

The end client is a manufacturing organisation managing multiple engineering and production projects simultaneously. The client’s identity is withheld in accordance with confidentiality obligations.
The organisation required a structured project-management platform that could standardise task planning, improve milestone visibility, automate formal reporting, and introduce controlled approvals in place of spreadsheet-based tracking.

Business Challenge

Projects were managed through spreadsheets, emails, and personal messaging channels, creating several operational challenges:

  • Each project team defined and organised tasks differently
  • No standard framework for comparing progress across projects
  • Milestones tracked informally without automatic escalation
  • Delays identified only after they had affected project schedules
  • Field Reports and Corrective or Final Reports compiled manually
  • Review, approval, and sign-off cycles frequently delayed
  • No clear separation between project managers, task owners, reviewers, and approvers
  • Excessive editing access across project records
  • Project communication disconnected from the relevant tasks and records
  • Limited auditability of decisions, approvals, and sign-offs

The client needed a central platform that could establish consistent project controls while retaining flexibility for individual project requirements.

Project Overview

The engagement focused on implementing a SharePoint Online project-tracking application covering:

  • Standardised project creation
  • Reusable task templates
  • Configurable project milestones
  • Role-based task management
  • Field Report and Corrective or Final Report workflows
  • Automated reminders and escalations
  • Multi-level approvals and sign-offs
  • Project-specific communication
  • Personalised task views
  • Auditable project histories

The platform was designed to improve consistency across projects while providing each team with the flexibility to define project-specific milestones and responsibilities.

Solution Delivered

Standardised Project Setup

A central task master introduced a consistent starting point for every project:

  • Predefined task templates
  • Automatic application of standard tasks during project creation
  • Consistent task names and structures
  • Reusable project-planning components
  • Reduced manual configuration
  • Improved comparability across engineering and production projects

Configurable Milestone Management

Project teams could define and monitor milestones according to individual project requirements:

  • Project-specific milestone definitions
  • Target dates
  • Status tracking
  • Milestone ownership
  • Visibility into delayed activities
  • Automated identification of overdue milestones
  • Escalation before delays created wider schedule impacts

Role-Based Project Access

Permissions and views were aligned with individual responsibilities:

  • Project-manager access
  • Task-owner views
  • Reviewer permissions
  • Management and approver access
  • Restricted editing rights
  • Role-specific dashboards
  • Clear separation of operational, review, and approval responsibilities

Formal Reporting Workflows

Field Reports and Corrective or Final Reports were managed through structured digital workflows:

  • Report creation and submission
  • Automated routing to reviewers
  • Escalation of pending reports
  • Multi-level approval
  • Formal sign-off
  • Real-time status tracking
  • Complete report and decision history

Personalised Task Management

A consolidated task manager helped users focus on their assigned responsibilities:

  • My Tasks view
  • Due dates
  • Task priorities
  • Overdue highlighting
  • Project and milestone references
  • Status-based filtering
  • Improved visibility into individual workloads

Project Communication

Microsoft Teams channels connected project discussions with the wider tracking process:

  • Dedicated communication channel for each project
  • Project-specific discussions
  • Reduced reliance on personal messaging applications
  • Better continuity of project communication
  • Easier collaboration among project stakeholders
  • Improved connection between project activity and team discussions

Automated Notifications and Escalations

Power Automate workflows reduced manual follow-up:

  • Due-date reminders
  • Overdue-task notifications
  • Milestone escalations
  • Report-routing notifications
  • Approval and sign-off requests
  • Status updates for relevant stakeholders
  • Escalation timers for delayed actions

Technology Stack

  • Microsoft SharePoint Online
  • Microsoft Lists
  • Microsoft Power Automate
  • Microsoft Teams
  • Lookup-driven task master
  • Formatted SharePoint list views
  • Role-based permissions
  • Automated approval and escalation workflows

Engagement Model

This solution was developed and implemented by a contracted SilwaTech partner company under SilwaTech’s engagement framework. The end client’s contractual relationship was with the partner company, while SilwaTech presents the engagement as part of its governed partner-delivery portfolio.
The partner provided specialists across SharePoint Online, Microsoft Lists, Power Automate, Microsoft Teams integration, workflow architecture, and project-process digitisation.
Delivery covered project-process discovery, task-master design, role definition, milestone configuration, reporting workflows, Teams integration, dashboard development, testing, and deployment.
This delivery model provided access to specialised Microsoft collaboration and workflow capabilities while maintaining defined governance, quality, and delivery controls within the SilwaTech partner framework.

Security and Governance Focus

Because the platform manages engineering activities, project records, formal reports, and management approvals, role separation and auditability were central to the implementation:

  • Role-based access for project managers, task owners, reviewers, and approvers
  • Restricted editing according to assigned responsibilities
  • Controlled routing of reports and approvals
  • Traceable comments, decisions, and sign-offs
  • Standardised task structures across projects
  • Formal escalation paths for delayed actions
  • Project-specific views and communication channels
  • Complete approval and reporting histories
  • Centralised storage of project information

These controls improved accountability while protecting project records from unauthorised or inappropriate changes.

Value Delivered

  • Reported reduction of approximately 65% in project setup time
  • Standardised task structures across engineering and production projects
  • Reported reduction of reporting and sign-off cycles from days to hours
  • Automatic identification and escalation of overdue milestones
  • Earlier action on delays before they affected wider schedules
  • Clear separation of project, review, and approval responsibilities
  • Centralised task, milestone, report, and sign-off information
  • Improved visibility through personalised task views and dashboards
  • Project communication moved away from disconnected personal chats
  • Complete and auditable histories for reports, approvals, and sign-offs

Selected Enterprise & Public Sector Experience

Our project experience spans government authorities, regulated enterprises, and major organisations across multiple industries.

References shown may include direct SilwaTech engagements and work delivered through our contracted partner network. Inclusion does not imply a direct contractual relationship with, or endorsement of, SilwaTech.

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