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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Revolutionizing Order & Shipping Management
Revolutionizing Order & Shipping Management
We successfully developed a customizable and user-friendly web application that stream lined order and shipping management for our client. By implementing a robust backend infrastructure, optimizing database design, and utilizing real-time data synchronization mechanisms, We ensured efficient handling of high customer volumes and provided accurate tracking details. The comprehensive ticket management module streamlined customer support, resulting in improved operational efficiency for the client. Overall, our solution enhanced customer experience, streamlined operations, and contributed to the client’s automation goals.
Key Challenges
Handling High Customer Requests and Order Volume
Our team faced the challenge of developing a system capable of efficiently handling a large number of customer requests and orders. The system needed to process and manage these requests in a timely and organized manner to ensure customer satisfaction and smooth operations.
Real-Time Tracking and updation of Shipping Information
Another challenge that we have faced was providing real-time tracking and updation of shipping information in the system. The system needed to retrieve and display accurate and up-to-date shipping status to customers, ensuring transparency and reliability in the delivery process.
Efficient Ticket Management and Customer Support
It was difficult for us to develop a robust ticket management system that could handle customer inquiries and provide timely support. The system needed to automate ticket handling processes, enable efficient communication between customers and support agents, and track ticket status for effective resolution.
Our Solutions
Executed Scalable Backend Infrastructure and Optimized Database Design
Our team implemented scalable backend infrastructure and optimized
database design to handle high volumes of customer requests and orders. Our team utilized technologies that supported efficient data processing and storage, such as distributed computing and database sharing. This enabled the system to handle a significant number of simultaneous requests and orders without performance degradation.
Implemented Robust Data Synchronization Mechanisms for Real-Time Updates
Our team implemented robust data synchronization mechanisms to ensure real-time updates and accurate tracking details. By leveraging scalable and performant data storage solutions, we facilitated efficient management and processing of shipping information, providing customers with accurate and up-to-date data.
Developed a Comprehensive Ticket Management Module
Our team created a comprehensive ticket management module within the system. The team automated the ticket creation process and implemented intelligent ticket routing algorithms to assign tickets to the appropriate support agents based on predefined rules. Additionally, Our team integrated communication channels like email or chat within the system, enabling seamless and centralized communication between customers and support agents. The system also provided a dashboard to track ticket status, ensuring prompt and effective customer support.
Tech Stack
Conclusion
We successfully developed a customizable and user-friendly web application that stream lined order and shipping management for our client. By implementing a robust backend infrastructure, optimizing database design, and utilizing real-time data synchronization mechanisms, We ensured efficient handling of high customer volumes and provided accurate tracking details. The comprehensive ticket management module streamlined customer support, resulting in improved operational efficiency for the client. Overall, our solution enhanced customer experience, streamlined operations, and contributed to the client’s automation goals.
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Office
UAE (HQ)
Al Shoala Bldg, E Block, 4th Floor, Deira City Center, Dubai, UAE
INDIA
401, One World West, Nr. Ambli T-Junction 200,S P Ring Road, Bopal, Ahmedabad, Gujarat 380058, India
France
74 boulevard du, 11 novembre 1918 69100 villeurbanne
South Africa
Cube Work Space. 24 Hans Strijdom Avenue, Cap Town
United Kingdom
Kem House 160 City, Road, London, United Kingdom EC1V2NX