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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Enterprise Insurance Systems Support & Platform Enablement
The client is a globally operating general insurance enterprise with a strong presence across Asia and other international markets.
The organization relies on complex digital systems to support policy management, claims processing, partner integrations, and internal insurance operations at scale.
Business Challenge
Operating large-scale insurance platforms presented several challenges:
Key challenges included:
Supporting enterprise insurance applications in live production environments
Resolving technical issues and delivering enhancements without service disruption
Maintaining performance and reliability under continuous system usage
Aligning platforms with internal IT, security, and compliance standards
Accessing skilled technical resources without overloading internal teams
Project Overview
SilwaTech was engaged to provide structured technical support and development assistance across selected enterprise insurance systems. The engagement focused on maintaining system stability while supporting controlled enhancements aligned with business and regulatory requirements.
Case Study Topics
Solution Delivered
Enterprise Application Support
SilwaTech provided structured support for business-critical insurance platforms:
- Ongoing application maintenance and operational support
- Issue analysis, troubleshooting, and resolution
- Code-level fixes and controlled enhancements
- Performance and stability improvements were required
Insurance Workflow & Integration Support
Support was extended to insurance-specific workflows and integrations:
- Assistance with internal and external system integrations
- Support for evolving functional and operational requirements
- Close collaboration with internal IT and business stakeholders
The delivery approach emphasized controlled changes, minimal risk, and enterprise quality standards.
Technology Stack
- Liferay Digital Experience Platform (DXP)
- Java and .NET–based custom insurance applications
- Relational database management systems
- API-based internal and external system integrations
- Role-based access control and authorization models
- Enterprise application architectures
Engagement Model
Offshore enterprise delivery with dedicated technical resources working closely with internal IT and business teams, aligned to security, compliance, and change-management standards.
Delivered by the founding leadership of SilwaTech during a prior independent venture, in collaboration with a delivery partner.
Security & Compliance Focus
Given the regulated BFSI environment, strong emphasis was placed on security and compliance throughout the engagement.
Key focus areas included:
- Secure handling of access credentials and permissions
- Controlled production changes and release management
- Alignment with internal IT security and compliance policies
- Audit-friendly support and development practices
These measures ensured that all support activities reinforced system integrity and regulatory alignment.
Value Delivered
- Reliable support for enterprise general insurance systems
- Improved application stability and operational continuity
- Faster resolution of issues and implementation of enhancements
- Reduced dependency on internal teams for routine support
Increased confidence in long-term platform reliability
Why SilwaTech
SilwaTech was engaged based on its experience supporting enterprise BFSI platforms and operating within regulated environments, including:
Proven expertise in enterprise insurance application support
Experience working with general insurance and financial services systems
Strong alignment with security, compliance, and governance frameworks
Scalable offshore delivery model to extend internal team capacity
Flexible engagement approach suited to evolving enterprise needs
Need a Trusted Partner for Enterprise Insurance Platforms?
SilwaTech helps insurance organizations maintain, enhance, and evolve mission-critical systems with confidence
Let’s Start the Conversation
Engage with our enterprise team to discuss your digital transformation goals, platform modernization initiatives, or large-scale system requirements. We’re ready to support your next strategic technology move.
Office
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