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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
AI-Enhanced Chatbot for Liferay Enterprise Portals
The client is an enterprise software solutions organization based in Paris, France, operating Liferay enterprise portals to support internal and external user workflows. The organization sought to augment portal usability and efficiency by integrating an AI-assisted conversational agent within the Liferay environment.
Business Challenge
The client sought to introduce an AI-assisted experience that reduces manual burden while improving operational efficiency and engagement.
In the Liferay portal environment, users experienced several operational and usability challenges:
Manual execution of common system tasks such as creating sites, managing users, and navigating features
High effort required from support teams to guide users through complex workflows
Lack of integrated self-service mechanisms to reduce repetitive workload
User frustration due to limited automation and intuitive support interfaces
Disparate data formats and legacy workflows are hindering AI integration
Project Overview
SilwaTech was engaged to design and implement an AI-powered chatbot integrated with the Liferay enterprise portal to simplify user interactions and automate routine tasks.
The goal was to embed conversational AI capabilities within portal workflows to help users complete common tasks, obtain contextual guidance, and improve overall portal usability.
Case Study Topics
Solution Delivered
AI-Assisted Task Automation
The solution included an interactive chatbot interface embedded within the Liferay portal to assist users in completing workflows and operational tasks:
- Natural language understanding to interpret user queries
- Intent classification to map questions to portal operations
- Context-aware responses instead of static assistance
- Real-time generation of recommendations to guide next steps
Modern Chat Interface
A responsive interface was developed to support conversation continuity and task initiation:
- Persistent message history with context-aware UI elements
- Live status indicators and messaging feedback
- Dynamic forms and guided steps for supported operations
- Session management for consistent conversations
Backend and Integration Services
The chatbot architecture included:
- RESTful APIs for interaction with Liferay portal services
- Backend services handling session state and authentication
- Integration with Liferay workflows to trigger actions on behalf of users
- Data persistence for operational analytics and usage reporting
AI/Language Model Integration
AI capabilities were integrated using secure API configurations:
- Intent detection and classification for user queries
- Context tracking and conversation flow management
- Field extraction and response generation tailored to portal features
- Secure API key management and usage quotas
Security, Monitoring & Analytics
To support enterprise usage:
- JWT authentication and role-based access control
- Encrypted data protection for session and chat data
- Usage analytics and operational monitoring
- Error tracking and performance dashboards for service quality insights
Technology Stack
- Frontend: React-based responsive UI
- Backend: FastAPI for high-performance API handling
- AI Integration: OpenAI (or equivalent) models for contextual understanding
- Data Storage: PostgreSQL, Redis, MongoDB, Elasticsearch
- Communication: REST/gRPC APIs, WebSockets for real-time interaction
- Security & Infrastructure: OAuth2/JWT, SSL/TLS, Kubernetes, cloud hosting (AWS/Azure)
Engagement Model
Enterprise AI solution delivery with a dedicated team spanning AI development, full-stack engineering, UX design, DevOps, and compliance, aligned to structured governance and iterative deployment practices.
Delivered by the founding leadership of SilwaTech, in collaboration with a delivery partner.
Security & Compliance Focus
Security and compliance were embedded across the delivery:
- Encrypted data transmission and secure session handling
- Authentication and authorization align with enterprise identity standards
- Audit trails for AI interactions and action logs
- Configurable access policies consistent with organizational governance
These measures ensured that AI-driven automation remained transparent, controlled, and compliant.
Value Delivered
- Automated Routine Tasks: Reduced manual operational burden through AI-triggered workflows
- Improved User Support: Enabled self-service guidance for portal users with contextual insights
- Enhanced Engagement: The interactive chatbot interface improved satisfaction and adoption
- Scalable Architecture: Modular microservices supported ongoing expansion
- Cost & Resource Efficiency: Lowered dependence on manual support and decreased time to task completion
Why SilwaTech
SilwaTech was engaged for its experience building AI enhancements into enterprise platforms and its ability to align AI-driven extensions with governance and compliance expectations, including:
Expertise in Liferay DXP and enterprise portal customizations
Capability to integrate AI models with existing platform APIs and workflows
Focus on responsible AI, auditability, and secure data handling
Modular architecture approach for scalable future enhancements
Looking to Enhance Digital Portals with Conversational AI?
SilwaTech helps enterprises integrate secure, scalable AI assistants
Contact Us
Contact us for any questions, support, or business inquiries.
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