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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Corporate Website, D2C Insurance Journeys & Agent Enablement Platforms
The client is a leading general insurance enterprise in India, offering a wide range of insurance products through digital channels, agents, and partner ecosystems.
The organization serves a large and diverse customer base and relies on digital platforms to support customer acquisition, policy servicing, and agent-led distribution.
Business Challenge
The organization faced several digital and operational challenges:
Limited customer engagement due to outdated web and D2C experiences
Integration failures impacting quote creation and data consistency
Performance issues caused by inefficient content and resource handling
Lack of mobile tools for agents to generate quotes in the field
Need for unified platforms to support purchasing, servicing, and renewals
Project Overview
SilwaTech was engaged to design and implement a comprehensive digital ecosystem comprising:
- A modern corporate website
- Direct-to-Consumer (D2C) insurance journeys
- Customer self-service portals
- Agent portals and mobile applications
The objective was to strengthen direct customer engagement while enabling agents with faster, more reliable digital tools.
Case Study Topics
Customer-Facing Website & D2C Journeys
Customer-Facing Website & D2C Journeys
SilwaTech delivered a modernized customer-facing platform:
- Clean, intuitive user interface with improved navigation
- Optimized content delivery to reduce page load times
- Seamless D2C journeys integrated with internal and external systems
- Secure quote generation and download capabilities
- Integrated payment workflows
Customer Self-Service Portal
A centralized self-service portal was implemented to support policyholders:
- Secure access to policy and transaction details
- CRM and payment system integrations
- Service requests for policy updates and renewals
- Document and personal detail management
- Chatbot and FAQ-based support for common queries
Agent Portal & Mobile Enablement
Digital tools were delivered to empower agents:
- Step-by-step agent onboarding journeys
- Dashboards, workflows, and onboarding status tracking
- Mobile premium calculator application for quote generation
- Exportable quote results for customer sharing
- Integration with internal insurance systems
Technology Stack
- Liferay Digital Experience Platform (DXP)
- Java-based enterprise application architecture
- Hybrid mobile application frameworks
- CRM system integrations
- Payment gateway integrations
- CKYC integrations with Aadhaar, NSDL, and identity services
- CMS, DMS, and workflow management components
Engagement Model
Enterprise digital delivery with dedicated technical and functional teams working closely with internal stakeholders, aligned to governance, security, and release management practices.
Delivered by the founding leadership of SilwaTech during a prior independent venture, in collaboration with a delivery partner.
Security & Compliance Focus
Operating within a regulated insurance environment, security and compliance were treated as core requirements.
Key focus areas included:
- Secure handling of customer, agent, and policy data
- CKYC and identity verification integrations
- Role-based access control across portals and applications
- Controlled production deployments and change management
- Alignment with internal IT, data protection, and regulatory standards
These measures ensured platform integrity, trust, and compliance.
Value Delivered
- Improved customer engagement through modern digital experiences
- Reliable D2C journeys with stable integrations and performance
- Enhanced agent productivity via mobile and portal-based tools
- Reduced operational friction through self-service capabilities
- Scalable digital foundation for future insurance initiatives
Why SilwaTech
SilwaTech was selected for its experience delivering enterprise-grade insurance platforms, including:
Proven capability in large-scale BFSI digital platforms
Strong integration expertise across CRM, payments, and identity systems
Experience supporting both customer-facing and agent-facing solutions
Structured delivery aligned with enterprise security and governance
Looking to Modernize Insurance Platforms Across Customers and Agents?
SilwaTech helps insurers deliver secure, scalable, and enterprise-ready digital ecosystems
Let’s Start the Conversation
Engage with our enterprise team to discuss your digital transformation goals, platform modernization initiatives, or large-scale system requirements. We’re ready to support your next strategic technology move.
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