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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Enterprise Intranet Platform & Digital Insurance Systems Support
The client is a leading enterprise life insurance provider in India, operating at a national scale, serving large customer volumes, operating across multiple distribution channels, and managing complex internal and regulatory workflows. Digital platforms are central to policy servicing, customer engagement, and operational continuity.
Business Challenge
The client needed to maintain reliability across multiple platforms while improving internal workforce enablement:
- Ensuring the stability and performance of live insurance platforms under high usage
- Resolving production issues and delivering enhancements with minimal disruption
- Aligning systems with evolving business needs and regulatory requirements
- Improving internal communication, document access, and departmental coordination
- Accessing skilled technical expertise without overloading internal teams
Key challenges included:
Legacy platform running on Liferay 7.2 with deprecated APIs
Over 12 custom modules are incompatible with modern OSGi standards
Static themes and templates are limiting responsiveness and UI flexibility
Manual deployment processes with no rollback or version control
Performance bottlenecks in clustered, multi-instance environments
Need to modernize without downtime or service disruption
Project Overview
SilwaTech supported the client across two priorities:
- Enterprise digital platform support for insurance systems in production
- Implementation of an intranet application to strengthen employee engagement, internal workflows, and information access
Case Study Topics
Solution Delivered
Enterprise Intranet Implementation
A secure, role-based intranet portal was implemented to create a centralized, engaging employee experience.
Key Features Implemented:
- User-friendly navigation with an appealing layout
- Customizable spaces for each department
- Customizable workflows with real-time updates
- Centralized contract storage and automated management
- Secure document storage with version control
- Attendance management
- Automated tracking and detailed reporting
- Advanced control and security features
- Prominent display to align workforce goals
Insurance Platform Support & Enhancements
Structured support was provided for existing insurance platforms and related applications:
- Application maintenance, issue triage, and incident resolution
- Code-level fixes and controlled enhancements
- Performance and stability improvements where required
- Support for evolving workflows and system integrations
Security & Compliance Focus
Given the regulated nature of the BFSI environment, strong emphasis was placed on security, governance, and compliance throughout the engagement.
Key focus areas included:
- Secure handling of application access and credentials
- Role-based access control aligned with enterprise authorization models
- Controlled deployment and change management across environments
- Audit-friendly support and enhancement practices
- Alignment with internal IT, security, and compliance policies
These measures ensured that all support and intranet-related activities strengthened system integrity while meeting enterprise and regulatory expectations.
Technology Stack
- Liferay Digital Experience Platform (DXP)
- Java and .NET–based enterprise backend systems
- Database-driven transactional platforms
- Secure integrations with internal and external services
- Role-based access control and enterprise security models
Engagement Model
Offshore enterprise delivery with dedicated technical resources aligned to client governance, security policies, and release controls.
This project was delivered by the founding leadership of SilwaTech as part of a prior engagement, in collaboration with a delivery partner supporting Dubai Government digital initiatives.
Value Delivered
- Strengthened employee engagement through a centralized intranet portal experience
- Improved internal visibility via automated tracking and reporting
- Streamlined document and contract handling with controlled access and versioning
- Maintained stability of business-critical insurance platforms through structured support
- Enabled scalable access to technical expertise without internal team disruption
Why SilwaTech
SilwaTech was selected for its ability to operate within enterprise governance standards and support regulated BFSI environments, including:
Experience supporting complex, business-critical enterprise platforms
Strong capability in structured application support and controlled enhancements
Ability to align delivery with security, compliance, and audit expectations
Scalable delivery model to extend capacity without disrupting internal teams
Looking for a Reliable Technology Partner for BFSI Systems?
SilwaTech helps insurance and financial services organizations maintain, enhance, and evolve enterprise-grade digital platforms with confidence.
Let’s Start the Conversation
Engage with our enterprise team to discuss your digital transformation goals, platform modernization initiatives, or large-scale system requirements. We’re ready to support your next strategic technology move.
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