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Enterprise Web Platform Modernization & Digital Transformation

The client is a UAE government authority focused on community empowerment and citizen enablement, delivering digital services that require secure identity verification, controlled content access, and structured user engagement.
The initiative supports applicants through guided learning journeys while ensuring compliance with national digital identity and data governance standards.

Business Challenge

The authority faced several challenges in delivering digital empowerment services:

Need for secure login using a national digital identity
Managing bulk documents with controlled access and interaction tracking
Enabling structured learning journeys with progression validation
Tracking user activity, engagement, and completion status
Ensuring secure, auditable API-based integrations with CRM systems

Project Overview

SilwaTech was engaged to design and implement a secure digital platform combining:

  • Single Sign-On (SSO) based authentication
  • Bulk document management with controlled access and user interaction
  • A structured digital learning journey enabling applicant progression and monitoring

The platform was designed to integrate seamlessly with national identity systems and enterprise CRM platforms.

Case Study Topics

Solution Delivered

Secure Login & SSO Enablement

SilwaTech implemented robust authentication and session management:

  • Service module for servlet execution
  • Auto-login functionality for SSO users
  • Storage of SSO user identity in custom user fields
  • Unified logout from both the application and the SSO systems
  • OAuth2-based token retrieval via REST services

Bulk Document Management & Interaction

A controlled document access and interaction framework was delivered:

  • REST API module to fetch and render documents
  • Template-driven document display using headless APIs
  • Comment submission for both guest and authenticated users
  • Service access policies for guest user controls
  • Ratings and likes functionality using object frameworks

Structured Digital Learning Journey (Edaad)

SilwaTech delivered a learning enablement module supporting applicant progression:

  • Angular-based Liferay client extension
  • Lightweight LMS for sequential lecture consumption
  • Mandatory question-answer validation after each video
  • APIs to fetch lecture and assessment data
  • Activity tracking, including video completion, answers, and login history
  • Completion logic is enforced after all required steps are fulfilled

CRM & Data Integration

  • APIs to store and retrieve applicant data
  • Centralized tracking of progress and engagement
  • Persistent records supporting monitoring and reporting

Technology Stack

  • Liferay Digital Experience Platform (DXP)
  • Angular client extension modules
  • RESTful APIs for document, identity, and learning services
  • OAuth2-based authentication and token management
  • National digital identity (UAE Pass) integration
  • Enterprise CRM integrations

Engagement Model

Government-grade digital delivery with dedicated technical resources aligned to security, compliance, and controlled release practices.
Delivered by the founding leadership of SilwaTech, in collaboration with a delivery partner.

Security & Compliance Focus

Operating within a government and national identity context, security and compliance were foundational.

Key focus areas included:

  • Secure authentication using national digital identity
  • Controlled access to documents and learning content
  • OAuth2-based token management and API security
  • Role-based and guest-access service policies
  • Audit-ready logging of user activity and interactions
  • Alignment with government IT and data protection standards

 

These measures ensured trusted, compliant, and transparent digital service delivery.

Value Delivered

  • Secure and seamless login experience using national identity
  • Controlled document access with user interaction visibility
  • Structured learning journeys with enforced progression logic
  • Centralized tracking of applicant engagement and completion
  • Scalable, API-driven foundation for future government services

Why SilwaTech

SilwaTech was selected for its experience delivering secure, API-driven platforms for regulated and government environments, including:
Expertise in identity-based access and SSO integrations
    Strong capability in Liferay-based enterprise platforms
      Experience building secure document and workflow-driven systems
        Structured delivery aligned with government governance and compliance

          Building Secure Digital Platforms for Government Services?

          SilwaTech helps public sector organizations deliver compliant, scalable digital solutions

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          Office

          UAE (HQ)

          Al Shoala Bldg, E Block, 4th Floor, Deira City Center, Dubai, UAE

          INDIA

          401, One World West, Nr. Ambli T-Junction 200,S P Ring Road, Bopal, Ahmedabad, Gujarat 380058, India

          France

          74 boulevard du, 11 novembre 1918 69100 villeurbanne

          South Africa

          Cube Work Space. 24 Hans Strijdom Avenue, Cap Town

          United Kingdom

          Kem House 160 City, Road, London, United Kingdom EC1V2NX

          SilwaTech is a leading custom software and digital transformation partner serving enterprises and government organizations across the UAE, GCC, Europe, and Africa. Backed by 20+ years of experience and a global delivery team of 800+ professionals, we design and deliver secure, scalable, and future-ready technology solutions that drive measurable business outcomes.

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