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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Customer Engagement & Live Chat Solutions
Customer Engagement & Live Chat Solutions
Engage visitors in real time, improve customer support, and convert conversations into opportunities without complex setups.
Connect with Customers at the Right Moment
SilwaTech delivers Customer Engagement and Live Chat solutions built on Odoo, enabling organizations to communicate with website visitors and customers in real time. From answering questions to guiding users through decisions, this solution helps businesses improve responsiveness, customer satisfaction, and conversion rates without a heavy customer support infrastructure.
Designed for speed and simplicity, live engagement tools allow teams to stay connected wherever customers are.
Designed for speed and simplicity, live engagement tools allow teams to stay connected wherever customers are.
Key Features
- Live Chat & Messaging
- Engage website visitors instantly through real-time chat and messaging.
- Automated Chat Responses
- Use automated replies and rules to efficiently handle common queries.
- Visitor Tracking & Context
- View visitor activity and context to provide more relevant responses.
- Multi-Agent Support
- Enable multiple team members to handle conversations collaboratively.
- Conversation History & Insights
- Track past interactions and engagement metrics to improve service quality.
Who Should Use This Solution
- Customer Support Teams
- Resolve queries faster and reduce support response times.
- Sales Teams
- Engage prospects at the right moment and improve conversion rates.
- Service-Oriented Businesses
- Provide real-time assistance without expanding call center operations.
- Organizations Focused on Customer Experience
- Deliver responsive, personalized engagement across digital channels.
Built for Immediate Adoption
Customer Engagement and Live Chat solutions use a subscription-based model, enabling teams to quickly and affordably activate real-time communication tools. Most organizations can deploy live chat within days, enabling immediate improvements in customer interactions and support efficiency.
Part of a Unified Engagement Ecosystem
Live Chat integrates seamlessly with CRM, marketing automation, and customer portals. As engagement grows, organizations can add automation, analytics, and deeper personalization without replacing tools or workflows.
When to Consider Custom Enhancements
Most engagement needs are addressed using standard live chat capabilities. Custom enhancements may be required for advanced routing logic, AI-driven responses, or deep system integrations. SilwaTech can extend the platform while maintaining stability and performance.
The Perfect ERP Software for Engineering Companies
Silwatech Engineering ERP is a feature-rich, intuitive ERP software that is designed to help engineering firms work better, faster, and more efficiently. It is an ISO 9001:2008 certified software that is simple to use, easy to implement, flexible to customize, and offers a complete solution for the unique processes and needs of the businesses operating in the engineering sector.
Silwatech Engineering ERP is an all-in-one solution that manages the need of all departments of machine manufacturing units — from accounts, purchase, inventory, production & planning to marketing, sales & dispatches, quality control, and other working control required across the departments to enhance accountability. It empowers businesses to address existing and emerging operational challenges across all levels and implement effective production processes to stay competitive and ensure profitability.
Engineering ERP Benefits
Define and manage product specifications
Maintain product quality
Ensure compliance with standards
Make maximum utilization of resources
Control costs
Adapt to market changes
Engage Customers in Real Time—When It Matters Most
Start meaningful conversations today and turn engagement into measurable results.
Features of Our All-in-One ERP System
Silwatech Engineering ERP is power-packed with features so it’s the only ERP software you will ever need for your business. Our ERP system serves as the central pool of all your financial, resource, production, sales, and marketing data from where you can manage, track, report, and do everything needed — from one platform.
Financial Accounting
Purchase and Procurement
Inventory Management
Sales & Marketing
Production Planning
Quality Check
Financial Accounting
The finance module of our engineering ERP software includes (but is not limited to):
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Annual, quarterly, or monthly budgeting
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Accounts payable/ receivable
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Complete cash flow management
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Department-wise payment planning
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Weekly report for unplanned expenses or emergencies across departments
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Taxation including TDS deduction, excise, service tax, VAT (Value Added Sales Tax)
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Complete asset management
Purchase and Procurement
The purchase and procurement features include:
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Sales and purchase order management
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Inspection and approvals
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Returns and rejections
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Bills and invoices
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Purchase reports
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Pending purchases
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Logistics and supplier management
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Quotation and costing
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And more
Inventory Management
Get real-time inventory information across the organization with the inventory management module of our engineering ERP system which covers:
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Creation of custom inventory item structure
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Stock tracking and management
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Warehouse management and stock transfers
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Excess inventory and shortages
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Multiple location wise inventory handling
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Product catalog
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Intelligence reports and analytics
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And more
Sales & Marketing
The sales and marketing module of our engineering ERP software includes:
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Complete customer management
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Price management
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Sales team management
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Sales forecasting for production/procurement planning
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Sales analytics and forecasting
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Sales orders, quotation, and approvals
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Packaging and labeling
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Dispatch, shipping, and exports
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Sample management
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And more
Production Planning
Our production planning module meets all production and manufacturing needs, making optimum use of resources to ensure peak productivity and profitability. It includes:
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Complete view and management of production structure
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End-to-end production planning
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Material management
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Machines and equipment management
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Maintenance and repairs
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Research and development
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Production cost calculation
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Reports and analytics on every inch of your production process
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And more
Quality Check
Our production planning module meets all production and manufacturing needs, making optimum use of resources to ensure peak productivity and profitability. It includes:
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Complete view and management of production structure
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End-to-end production planning
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Material management
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Machines and equipment management
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Maintenance and repairs
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Research and development
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Production cost calculation
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Reports and analytics on every inch of your production process
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And more
Learn more about the exact features of Macrovision Engineering ERP
Why Implement with SilwaTech
Fast Chat Setup
Engagement Strategy Support
System Integration
Ongoing Support & Optimization
Contact Us
Contact us for any questions, support, or business inquiries.
Office
UAE (HQ)
Al Shoala Bldg, E Block, 4th Floor, Deira City Center, Dubai, UAE
INDIA
401, One World West, Nr. Ambli T-Junction 200,S P Ring Road, Bopal, Ahmedabad, Gujarat 380058, India
France
74 boulevard du, 11 novembre 1918 69100 villeurbanne
South Africa
Cube Work Space. 24 Hans Strijdom Avenue, Cap Town
United Kingdom
Kem House 160 City, Road, London, United Kingdom EC1V2NX