Software Engineering
- Services
Services
Resource AugmentationDesign & BrandingInfrastructureMarketingSoftware EngineeringResource AugmentationDesign & BrandingInfrastructureMarketing - Solutions
Solutions
Digital & MarketingERP & Business OperationsHRMS & WorkforceSales, CRM & CommerceDigital & MarketingERP & Business OperationsHRMS & WorkforceSales, CRM & CommerceERP SolutionsHRMS SolutionsIndustry SolutionsCall Center SolutionsTrending AppsERP SolutionsHRMS SolutionsIndustry SolutionsCall Center SolutionsTrending Apps - Technology
Technology
Cloud & DevOpsData, AI & AnalyticsEnterprise PlatformsMicrosoft TechnologyMobile TechnologiesOpen Source & WebQA & Testing TechnologiesCloud & DevOpsData, AI & AnalyticsEnterprise PlatformsMicrosoft TechnologyMobile TechnologiesOpen Source & WebQA & Testing TechnologiesAI/MLEnterpriseFrontendBackendMobileDatabaseInfra & DevOpsEmerging TechnologiesAI/MLEnterpriseFrontendBackendMobileDatabaseInfra & DevOpsEmerging Technologies - Industry
- Insights
Insights
About UsBlogsCase Study
Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Customer Portals & Digital Platform Solutions
Customer Engagement & Live Chat Solutions
Engage visitors in real time, improve customer support, and convert conversations into opportunities without complex setups.
Deliver Seamless Self-Service Experiences
SilwaTech delivers Customer Portal and Digital Platform solutions built on Odoo that enable organizations to provide customers, partners, and stakeholders with secure, self-service access to information, services, and transactions. These platforms reduce manual interactions, improve transparency, and enhance customer satisfaction while remaining easy to deploy and scale.
Whether used for customer support, account management, or service delivery, our portals help organizations digitize interactions quickly and efficiently.
Designed for speed and simplicity, live engagement tools allow teams to stay connected wherever customers are.
Designed for speed and simplicity, live engagement tools allow teams to stay connected wherever customers are.
Key Features
- Secure User Access & Authentication
- Role-based access, user authentication, and permissions to ensure data security.
- Self-Service Dashboards
- Personalized dashboards for users to view data, requests, documents, and activities.
- Request & Case Management
- Submit, track, and manage service requests or tickets through structured workflows.
- Document Sharing & Collaboration
- Secure document access, uploads, and approvals between users and teams.
- Multi-Device & Responsive Design
- Accessible across desktop, tablet, and mobile devices.
Who Should Use This Solution
- Customer-Focused Organizations
- Enable customers to manage accounts, services, and requests independently.
- Enterprises with Partner Networks
- Provide distributors, agents, or vendors with controlled access to shared platforms.
- Service-Driven Businesses
- Reduce support workload through digital self-service channels.
- Organizations Seeking Operational Efficiency
- Minimize manual communication and repetitive tasks.
Built for Immediate Adoption
Customer Portal solutions use a subscription-based model, enabling organizations to quickly activate digital platforms without significant upfront investment. Most portals can be configured and launched within weeks, allowing businesses to realize value rapidly while scaling usage as demand grows.
Designed to Grow with Your Digital Ecosystem
Customer portals integrate seamlessly with other digital solutions, including CRM, billing, support systems, and analytics. Organizations can expand functionality over time, adding automation, reporting, or advanced workflows without rebuilding the platform.
When to Consider Custom Development
While most portal requirements can be met with ready-made capabilities, custom development may be required for highly specialized workflows, complex integrations, or unique user journeys. SilwaTech can extend the platform or build custom components while maintaining platform stability.
The Perfect ERP Software for Engineering Companies
Silwatech Engineering ERP is a feature-rich, intuitive ERP software that is designed to help engineering firms work better, faster, and more efficiently. It is an ISO 9001:2008 certified software that is simple to use, easy to implement, flexible to customize, and offers a complete solution for the unique processes and needs of the businesses operating in the engineering sector.
Silwatech Engineering ERP is an all-in-one solution that manages the need of all departments of machine manufacturing units — from accounts, purchase, inventory, production & planning to marketing, sales & dispatches, quality control, and other working control required across the departments to enhance accountability. It empowers businesses to address existing and emerging operational challenges across all levels and implement effective production processes to stay competitive and ensure profitability.
Engineering ERP Benefits
Define and manage product specifications
Maintain product quality
Ensure compliance with standards
Make maximum utilization of resources
Control costs
Adapt to market changes
Empower Your Customers with Self-Service Digital Platforms
Launch secure, scalable customer portals that improve experience and reduce operational effort.
Features of Our All-in-One ERP System
Silwatech Engineering ERP is power-packed with features so it’s the only ERP software you will ever need for your business. Our ERP system serves as the central pool of all your financial, resource, production, sales, and marketing data from where you can manage, track, report, and do everything needed — from one platform.
Financial Accounting
Purchase and Procurement
Inventory Management
Sales & Marketing
Production Planning
Quality Check
Financial Accounting
The finance module of our engineering ERP software includes (but is not limited to):
-
Annual, quarterly, or monthly budgeting
-
Accounts payable/ receivable
-
Complete cash flow management
-
Department-wise payment planning
-
Weekly report for unplanned expenses or emergencies across departments
-
Taxation including TDS deduction, excise, service tax, VAT (Value Added Sales Tax)
-
Complete asset management
Purchase and Procurement
The purchase and procurement features include:
-
Sales and purchase order management
-
Inspection and approvals
-
Returns and rejections
-
Bills and invoices
-
Purchase reports
-
Pending purchases
-
Logistics and supplier management
-
Quotation and costing
-
And more
Inventory Management
Get real-time inventory information across the organization with the inventory management module of our engineering ERP system which covers:
-
Creation of custom inventory item structure
-
Stock tracking and management
-
Warehouse management and stock transfers
-
Excess inventory and shortages
-
Multiple location wise inventory handling
-
Product catalog
-
Intelligence reports and analytics
-
And more
Sales & Marketing
The sales and marketing module of our engineering ERP software includes:
-
Complete customer management
-
Price management
-
Sales team management
-
Sales forecasting for production/procurement planning
-
Sales analytics and forecasting
-
Sales orders, quotation, and approvals
-
Packaging and labeling
-
Dispatch, shipping, and exports
-
Sample management
-
And more
Production Planning
Our production planning module meets all production and manufacturing needs, making optimum use of resources to ensure peak productivity and profitability. It includes:
-
Complete view and management of production structure
-
End-to-end production planning
-
Material management
-
Machines and equipment management
-
Maintenance and repairs
-
Research and development
-
Production cost calculation
-
Reports and analytics on every inch of your production process
-
And more
Quality Check
Our production planning module meets all production and manufacturing needs, making optimum use of resources to ensure peak productivity and profitability. It includes:
-
Complete view and management of production structure
-
End-to-end production planning
-
Material management
-
Machines and equipment management
-
Maintenance and repairs
-
Research and development
-
Production cost calculation
-
Reports and analytics on every inch of your production process
-
And more
Why Implement with SilwaTech
Rapid Portal Configuration
User Experience Optimization
System Integration
Ongoing Enhancements & Support
Contact Us
Contact us for any questions, support, or business inquiries.
Office
UAE (HQ)
Al Shoala Bldg, E Block, 4th Floor, Deira City Center, Dubai, UAE
INDIA
401, One World West, Nr. Ambli T-Junction 200,S P Ring Road, Bopal, Ahmedabad, Gujarat 380058, India
France
74 boulevard du, 11 novembre 1918 69100 villeurbanne
South Africa
Cube Work Space. 24 Hans Strijdom Avenue, Cap Town
United Kingdom
Kem House 160 City, Road, London, United Kingdom EC1V2NX