D2C Insurance Journey, Customer Self-Service & Agent Enablement Platforms

D2C Insurance Journey Enablement

SilwaTech supported the implementation of digital insurance journeys:

• D2C journeys for multiple insurance products
• Use of configurable, out-of-the-box journey modules
• Product-specific microsites for targeted customer engagement
• Built-in CD/CI processes
• Integration with CRM and quote engines

Customer Self-Service Portal

A centralized self-service portal was delivered for policyholders:

• Secure access for millions of customers
• Self-service features across policy servicing workflows
• Integration with payment gateways and statutory systems
• Ongoing feature expansion aligned with business roadmaps

Agent Portal & Mobile Enablement

Digital platforms were implemented to support a large agent ecosystem:

• Web and mobile access using hybrid and native approaches
• Agent dashboards with renewals, commissions, referrals, and reminders
• Integration with core insurance platforms and identity services
• Improved visibility into agent performance and activities

• Secure handling of customer, agent, and policy data
• Role-based access control across portals and mobile applications
• Controlled deployments and production change management
• Compliance with internal IT, data protection, and regulatory standards
• Secure integrations with identity, payment, and core insurance systems

These measures ensured trust, stability, and regulatory alignment across all digital channels