Software Engineering
- Services
Services
Resource AugmentationDesign & BrandingInfrastructureMarketingSoftware EngineeringResource AugmentationDesign & BrandingInfrastructureMarketing - Solutions
Solutions
ERP & Business OperationsHRMS & WorkforceSales, CRM & CommerceDigital Experience & MarketingTrending AppsERP & Business OperationsHRMS & WorkforceSales, CRM & CommerceDigital Experience & MarketingTrending Apps - Technology
Technology
Microsoft TechnologyData, AI & AnalyticsOpen Source & WebMobile TechnologiesEnterprise PlatformsCloud & DevOpsQA & Testing TechnologiesMicrosoft TechnologyData, AI & AnalyticsOpen Source & WebMobile TechnologiesEnterprise PlatformsCloud & DevOpsQA & Testing TechnologiesAI/MLEnterpriseFrontendBackendMobileDatabaseInfra & DevOpsEmerging TechnologiesAI/MLEnterpriseFrontendBackendMobileDatabaseInfra & DevOpsEmerging Technologies - Industry
- About
About
About UsBlogsCase Studies
Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Strengthen Your Delivery Business with a Custom Multi-Service Delivery Platform
Launch a configurable platform tailored to your delivery operations and customer requirements. Coordinate orders, vendors, payments, and delivery teams through an intuitive digital experience designed to support multiple service categories and future growth.
Deliver Food, Groceries, Pharmacy Products and More Through One Custom-Built Platform
Build an independently designed platform that connects customers, vendors and delivery teams across multiple service categories. SilwaTech can develop the required mobile applications, administration panels, and system integrations around your workflows, target market, and operational requirements. The platform can be configured to support ordering, payments, real-time tracking, notifications and delivery management as your operations evolve.
Why Choose a Custom Multi-Service Delivery Platform?
Our team can develop a multilingual delivery platform tailored to your business combining configurable capabilities that support your brand, streamline operations, and connect customers, vendors, and delivery teams.
What’s Included in the Multi-Service Delivery Platform?
Customer App
Ordering any item just became easier for customers - with our intuitive app, they can select their favorite cuisines, schedule their deliveries, choose their preferred mode of payment, track or cancel orders, add reviews and ratings, and much more in just a few clicks.
Delivery Agent App
Make the work of delivery agents easier with our easy-to-use app that allows them to access every aspect of the delivery process including selecting the area for delivery, route assistance, status management, order details, income status, and so on.
Restaurant Owner App
Our dedicated panel for restaurant owners allows them single-window access to creating the menu, adding and deleting items, managing availability status, accessing the order dashboard, accepting or rejecting customer orders, payment and refunds, and so on.
Admin Panel
The admin panel allows a clear insight on every aspect of the online delivery process - all from one place. View and manage all statistics related to restaurants, delivery agents, customer orders, feedback, revenue, and a host of other admin-related tasks.
Ready to Build a Custom Multi-Service Delivery Platform for Your Business? Get in Touch!
Let Our Team at Silwatech Do It For You!
A Wide Range of Configurable Features for Your Multi-Service Delivery Platform
Premium options to boost the online product delivery experience for both your associates and customers.
Simplified Registration and Sign-in Process
The app enables users to register quickly and easily by providing their basic information or by signing in to their social media account.
Easy Browsing
Customers can search for food, medicines, or grocery items using the search bar. The intuitive interface makes it easy to browse through the options uploaded by partner restaurants, pharmacies, and shops.
Choose Delivery Slot
Customers can opt for instant delivery, or choose a specific date and time slot while placing the order.
Multiple Payment Options
Vendors get the complete view of orders at every stage, whether completed, scheduled, ongoing or canceled as well as ratings and reviews.
Realtime Notifications
Provide customers with instant updates at every stage of the order delivery process - right from confirmation to final delivery.
Customer Reviews and Ratings
Let customers share their positive or negative experiences with the specific restaurant by leaving reviews and ratings on the app.
Fast And Easy Registration
Restaurants and shops can register in a few simple steps and sign in after mobile number and email id verification.
Restaurant/Shop Details
Restaurant/Shop Details Owners have full control over adding, deleting, and updating information related to the menu, delivery time, availability slots, accepted modes of payment, and so on.
Performance Dashboard
The Dashboard allows restaurant/shop owners to view all their past, pending, and canceled orders, along with their customer ratings and total revenue earned.
Customizable orders
Provide full control over choosing the type of order as well as adding the name, price, and description of each item.
Manage Order Requests
Allows restaurant/shop owners the option of either accepting or rejecting customer orders.
Order Tracking
The app allows restaurants and shops to track the location of the delivery agent in real-time.
Payment And Refund Management
Restaurant/shop owners can access all information related to their received and pending payments, as well as manage refund requests in a few clicks.
Easy Onboarding
Delivery agents can join the platform by filling in their basic details and providing the requisite documents. They can sign in after approval by the admin.
Preferred Delivery Location
Agents can choose the areas where they prefer to provide their services either manually or by sharing their current location on the map.
Steady Communication
The app allows the delivery agent to manage their online/offline status through an easy toggle button.
Order Requests
Delivery agents will receive order requests along with all details for their preferred area of service. They can choose to accept or reject the request depending on their convenience.
Update Order Status
The delivery agent can easily update the order status from pickup to delivery via the app.
Order History
The app makes it easy for delivery agents to view their completed and ongoing orders in a single place.
Income Details
Allows delivery agents to view their total earnings as well as track pending payments.
Management Dashboard
The all-in-one dashboard allows the admin to keep track of customers, restaurant owners, delivery agents, past and ongoing orders, revenue, ratings, reviews, and more.
Sub Admin Accounts
The admin can create sub-admin accounts for specific roles, and track and remove them as and when required.
Customer Management
Easily view and manage user details and activities within the app.
Restaurant Owner Management
The admin can view details of all partner restaurants - both approved and pending and take actions on the same.
Delivery Boy Management
Admin can add delivery agents after verification and monitor their performance through real-time tracking.
Monitor Orders
The admin can search, sort, and view all past and ongoing orders within the app.
Offer Management
Admins can create new promos and offers and edit or delete them as per choice.
Customer Feedback
The admin can view and manage customer feedback and complaints and take the required action based on the same.
Report Generation
The app allows admins to generate reports on every aspect related to the business including the number of orders, customers, restaurant owners, delivery boys, revenue, ratings, and so on.
Experience the Success of Talabat with An App to Match!
0 M+
Active Users
0 %
Market Share
0 $M+
Revenue
0 +
Countries
Ready to Build a Custom Multi-Service Delivery Platform for Your Business? Get in Touch!
Let Our Team at Silwatech Do It For You!
Selected Enterprise & Public Sector Experience
Our project experience spans government authorities, regulated enterprises, and major organisations across multiple industries.
References shown may include direct SilwaTech engagements and work delivered through our contracted partner network. Inclusion does not imply a direct contractual relationship with, or endorsement of, SilwaTech.
Let’s Start the Conversation
Engage with our enterprise team to discuss your digital transformation goals, platform modernization initiatives, or large-scale system requirements. We’re ready to support your next strategic technology move.
UAE (HQ)
Al Shoala Bldg, E Block, 4th Floor, Deira City Center, Dubai, UAE
INDIA
401, One World West, Nr. Ambli T-Junction 200,S P Ring Road, Bopal, Ahmedabad, Gujarat 380058, India
France
74 boulevard du, 11 novembre 1918 69100 villeurbanne
South Africa
Sales and Delivery Support
United Kingdom
Sales and Delivery Support