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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Enterprise Car Leasing Portal for B2B & B2C Customers
The client is a leading Japanese multinational leasing and financial services organization with operations in India.
The organization offers vehicle leasing solutions to both corporate customers and individual consumers, requiring digital platforms that support diverse user journeys, pricing models, and service workflows.
Business Challenge
The client required a modern digital platform to support its leasing operations:
Serving both retail customers and corporate users with distinct journeys
Managing complex vehicle catalogs, pricing logic, and eligibility rules
Enabling digital quotation, application, and payment workflows
Providing customers with visibility into applications, services, and subscriptions
Ensuring scalability, security, and a consistent user experience
Project Overview
SilwaTech was engaged to design and implement a digital car leasing portal supporting both B2B and B2C customer journeys. The objective was to create a unified, scalable platform that enables vehicle discovery, quotation, application management, and ongoing customer self-service.
Case Study Topics
Solution Delivered
B2B & B2C Leasing Portal Implementation
SilwaTech implemented a unified leasing portal using Liferay DXP Commerce to support diverse customer journeys.
Key Capabilities Delivered
- Robust content management for front-facing portal pages
- Tailored car search experiences for retail users and corporate employees
- Vehicle discovery with advanced filtering, sorting, and pricing views
- Integration with a quote engine for quotation and application management
- User application tracking across leasing workflows
- Token payment capability via secure payment gateway integration
Customer Self-Service Enablement
The platform empowered users with ongoing self-service capabilities:
- Personalized user dashboards
- Management of active services and subscriptions
- Visibility into leasing status and interactions
- Reduced dependency on manual support channels
Technology Stack
- Liferay Digital Experience Platform (DXP) Commerce
- Elasticsearch for vehicle data indexing and search operations
- Enterprise API integrations with quote and application systems
- Secure payment gateway integration
- Role-based access control and user segmentation
Engagement Model
Enterprise digital platform delivery with dedicated functional and technical resources, aligned to structured delivery practices and enterprise quality standards.
Delivered by the founding leadership of SilwaTech during a prior independent venture, in collaboration with a delivery partner.
Security & Compliance Focus
Given the financial services context and the platform’s customer-facing nature, security and compliance were treated as core requirements.
Key focus areas included:
- Secure handling of user data and application information
- Role-based access control for B2B and B2C user types
- Secure payment processing via integrated payment gateways
- Controlled integration with internal quotation and application systems
- Alignment with internal IT and security policies
These practices ensured platform reliability while protecting customer and transactional data.
Value Delivered
- Unified digital leasing experience for retail and corporate customers
- Improved customer engagement through seamless search and application journeys
- Enhanced operational efficiency via integrated quote and payment workflows
- Increased customer autonomy through self-service dashboards
- Scalable, enterprise-ready platform aligned with future growth
Why SilwaTech
SilwaTech was selected for its experience delivering enterprise-grade digital platforms and its expertise with Liferay-based ecosystems, including:
Proven capability in building complex customer-facing portals
Experience supporting multi-user, multi-journey enterprise platforms
Strong understanding of commerce-driven workflows and integrations
Ability to deliver scalable solutions aligned with enterprise governance
Looking to Build or Modernize Customer-Facing Digital Platforms?
SilwaTech helps enterprises design and deliver secure, scalable digital solutions
Let’s Start the Conversation
Engage with our enterprise team to discuss your digital transformation goals, platform modernization initiatives, or large-scale system requirements. We’re ready to support your next strategic technology move.
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