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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Enterprise Digital Systems Support & Integration Enablement
The client is a globally operating energy and petroleum services enterprise with an extensive footprint across multiple markets.
The organization supports both B2B and B2C operations through a complex digital ecosystem spanning retail distribution, logistics, partner integration, and internal enterprise systems.
Business Challenge
The client operates a broad, interconnected digital ecosystem that supports corporate operations, retail channels, and partner platforms.
Key challenges included:
Ensuring the smooth operation of existing enterprise systems
Resolving technical issues across environments without disruption
Supporting integrations across diverse technology stacks
Maintaining platform stability for internal and external users
Accessing skilled engineering support without burdening internal teams
Project Overview
SilwaTech was engaged to provide enterprise-grade technical support and engineering assistance across selected components of the client’s digital landscape. The focus was on maintaining system stability, resolving technical issues, and supporting integrations across diverse platforms.
Case Study Topics
Solution Delivered
Enterprise Platform Support
SilwaTech provided ongoing technical support for business-critical systems, focusing on reliability and continuity:
- Application maintenance and operational support
- Issue resolution and code-level troubleshooting
- Controlled enhancements and maintenance activities
- Performance and stability optimizations.
Integration & Engineering Assistance
Support was extended across integration touchpoints to ensure continuity across the digital ecosystem:
- Assistance with API and system integrations
- Collaboration with internal engineering and operations teams
- Engineering flexibility to support future custom requirements
The approach emphasized incremental improvements and risk-controlled changes rather than disruptive transformations.
Security & Compliance Focus
Given the enterprise-scale and globally distributed IT landscape, the engagement was executed with strong attention to security and operational governance.
Key focus areas included:
- Secure handling of credentials and access controls
- Controlled advancement of code across development, testing, and production environments
- Visibility and traceability of support and maintenance activities
- Alignment with corporate IT security and compliance policies
These practices ensured that technical support and enhancements reinforced, rather than compromised, the stability and integrity of enterprise systems.
Technology Stack
- Liferay Digital Experience Platform (DXP)
- Java and .NET–based enterprise backend systems
- Database-driven transactional platforms
- API and integration frameworks
- Web and mobile support touchpoints
- Enterprise security and access control layers
Engagement Model
Offshore enterprise delivery with dedicated technical resources working closely with internal IT and engineering teams, aligned to corporate security and compliance standards.
Delivered by the founding leadership of SilwaTech during a prior independent venture, in collaboration with a delivery partner.
Value Delivered
- Reliable support for enterprise digital systems across global operations
- Improved platform stability and responsiveness
- Faster resolution of technical issues and maintenance requests
- Access to scalable engineering expertise without internal team disruption
- Increased confidence in long-term system continuity and support
Why SilwaTech
SilwaTech was engaged based on its ability to operate within large, distributed enterprise environments, including:
Experience supporting complex, multi-market enterprise systems
Proven capability in integration-heavy technology landscapes
Structured delivery approach aligned with enterprise IT governance
Scalable offshore delivery model to extend internal team capacity
Ability to support both ongoing operations and future enhancements
Looking for Reliable Enterprise Technology Support?
SilwaTech helps energy, industrial, and enterprise organizations maintain and enhance mission-critical digital platforms with confidence.
Let’s Start the Conversation
Engage with our enterprise team to discuss your digital transformation goals, platform modernization initiatives, or large-scale system requirements. We’re ready to support your next strategic technology move.
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