Self-Service Telecom Kiosk & Digital Onboarding Platform for a Regional Telecom Provider

SIM & Visitor Services

• Purchasing eligible SIM products
• Activating visitor lines
• Supporting SIM and eSIM reservation workflows
• Capturing the required customer and service information
• Presenting confirmations and transaction status

Customer Onboarding

• Scanning passports, GCC IDs and Emirates IDs
• Extracting relevant identity information
• Displaying captured details for customer confirmation
• Submitting information for backend validation
• Supporting applicable onboarding and activation workflows

Identity Verification

• Document-based identity validation
• Camera-assisted face verification
• Liveness-check workflows where required
• Handling validation responses and exception scenarios
• Maintaining records required for transaction traceability

Account & Subscription Services

• Supporting selected prepaid-account activities
• Processing eligible subscription actions
• Checking applicable account or balance information
• Managing confirmation and completion workflows
• Supporting account-cessation journeys where applicable

Notifications & Receipts

• Sending transaction confirmations through SMS
• Sending applicable email notifications
• Displaying transaction status on screen
• Generating or printing receipts where supported
• Closing the customer session after completion

Identity-Sensitive Transactions

The application handled personal identity information and biometric-verification steps. Each workflow required controlled data handling, clear consent and reliable communication with the relevant validation services.

Multiple Device Integrations

The kiosk needed to coordinate touch-screen input, document scanners, cameras and printers within a single customer journey.

Complex External Integrations

Different services depended on telecom, identity and partner systems. The application needed to manage real-time requests, responses, timeouts and exception scenarios consistently.

Unattended Customer Experience

Customers needed to complete services without staff assistance. Instructions, validations and recovery paths therefore had to be understandable for first-time users.

Transaction Traceability

Service requests and system responses needed to be logged in a structured manner to support operational investigation and audit requirements.

Session Privacy

Each session needed to end cleanly so that customer information was not displayed or carried into the next kiosk interaction.

Integrated Digital Onboarding

The solution combined service selection, identity capture, validation and activation steps within guided kiosk journeys.

Document & Biometric Workflows

Identity-document scanning and applicable face and liveness checks were integrated into the customer experience.

Telecom Service Integration

The platform connected with backend systems supporting customer validation, order processing, SIM or eSIM reservation and account-related actions.

Multi-Channel Confirmation

Customers could receive transaction information through supported on-screen, SMS, email or printed outputs.

Transaction Traceability

Structured logging supported the tracking and review of kiosk interactions and system responses.

Repeatable Kiosk Sessions

Session-completion and reset processes prepared the kiosk for subsequent users while supporting customer privacy.