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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Self-Service Transport & Licensing Kiosk Platform for a UAE Government Authority
Client Type: Government Authority
Region: United Arab Emirates
Sector: Transportation & Mobility
Organization Type: Large-Scale Public Sector Institution
The client is a major government authority responsible for managing urban transportation services, vehicle regulation, driver licensing, road safety, and compliance across a large metropolitan region in the UAE. As part of its ongoing digital transformation agenda, the authority has invested heavily in self-service technologies to reduce congestion at service centers and improve citizen access to high-demand transport services.
Self-service kiosks were introduced as a key initiative to allow citizens and residents to complete essential transactions independently, accurately, and within minutes.
Business Objective
The primary objective was to make high-demand transport services instantly available through a secure self-service interface, thereby:
Key challenges included:
Reducing dependency on physical service counters
Minimizing customer wait times
Improving service throughput at government facilities
Supporting the authority’s broader digital transformation goals
Project Overview
SilwaTech supported the development of a self-service kiosk application deployed at multiple government service locations. The solution enabled users to access a wide range of transport-related services through a guided, touch-based interface optimized for kiosk hardware.
The project focused on building a kiosk-friendly user experience, powered by Angular 14 and .NET, ensuring that citizens could complete transactions smoothly, securely, and reliably. The application was customized to align with the authority’s operational standards and branding while maintaining simplicity and accessibility for walk-in users.
Case Study Topics
Scope of Work
SilwaTech was responsible for developing and refining the kiosk application and service workflows, with a strong focus on usability and reliability.
Key responsibilities included:
- Designing and building Angular-based kiosk UI modules
- Integrating frontend workflows with .NET backend service endpoints
- Implementing guided service flows optimized for touch-screen usage
- Applying custom styling to ensure visual consistency with government design standards
- Supporting multiple service categories while keeping navigation simple and intuitive
- Ensuring the solution performed reliably on kiosk hardware environments
Key Challenges
Developing for kiosk-based systems introduced several unique challenges:
- Designing an interface intuitive enough for walk-in, first-time users
- Handling incomplete or incorrect inputs gracefully
- Optimizing UI layouts for large touch screens
- Ensuring smooth performance during peak usage periods
- Supporting mixed payment methods (cash and card) with reliable error handling
- Maintaining system stability in a public, unattended environment
Solution Approach
SilwaTech structured the application around guided user journeys, where each step clearly indicated the required information and next action.
- Angular 14 enabled fast rendering, responsive layouts, and smooth transitions
- .NET backend services provided stable processing of transport and licensing requests
- Custom CSS ensured the interface remained visually clear and consistent under kiosk lighting and screen conditions
- Service flows were designed to be concise, complete, and resistant to user errors
This approach ensured a seamless experience across multiple service types within a single kiosk application.
Technology Stack
- Frontend: Angular 14 (kiosk-optimized workflows)
- Backend: .NET (business logic and service processing)
- UI Styling: Custom CSS for kiosk layouts and branding
- Hardware Integration:
Touch input, cash and card payment modules, printers (as supported by the kiosk environment)
Outcome & Impact
The project delivered measurable value for RTA and the city ecosystem:
- Smart Infrastructure Enablement
A connected platform unifying physical kiosks, digital data, and public services - Enhanced Citizen Experience
Multilingual, self-service access to transport, tourism, payments, and feedback - Operational Efficiency
Centralized control reduced management overhead and system downtime - Scalability & Future Readiness
Open architecture allowing easy onboarding of new applications and IoT devices - Smart City Impact
Helped transform JLT into a future-ready, data-driven smart district aligned with Dubai’s Smart City vision
Engagement Context
This project was delivered by SilwaTech as part of a partner-led government initiative, supporting the implementation of self-service digital solutions for a major UAE public-sector authority
Services Delivered Through the Kiosk
The self-service platform enabled users to complete a wide range of transport and licensing activities, including:
Vehicle licensing services: Registration, renewal, ownership transfer, number plate services, and related amendments
Driver licensing services: Issuance, renewal, replacement, and international driving permit applications
Traffic fine payments: Support for both cash and card payment modes
Vehicle inspection appointment booking: Selection of preferred inspection center, date, and time
Official vehicle certificates: Ownership, Clearance, Status, Insurance, and Export Certificates
Building Self-Service or Kiosk-Based Government Solutions?
SilwaTech helps public-sector organizations design and deliver secure, user-friendly, and scalable self-service platforms for high-volume citizen services.
Contact Us
Contact us for any questions, support, or business inquiries.
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