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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Digital Gold Marketplace Platform for a National Precious Metals Leader
The client is a leading precious metals organization in India, operating as a joint initiative between a global bullion brand and a Government of India undertaking.
The organization plays a critical role in the Indian precious metals ecosystem, supporting sourcing, refining, and distribution of gold and silver while adhering to stringent national and international standards.
Business Challenge
The client required a trusted digital platform to support:
Online sale of gold and silver products to retail customers
Secure handling of financial transactions within India-specific constraints
Nationwide logistics and delivery visibility
Clear customer communication for orders, returns, and refunds
Compliance with data security and precious metals industry regulations
Project Overview
SilwaTech was engaged to design and deliver a digital gold marketplace platform enabling customers to buy, sell, and gift precious metals through a secure, compliant online channel.
Case Study Topics
Solution Delivered
Digital Gold Marketplace Implementation
SilwaTech implemented a comprehensive digital marketplace using Liferay DXP Commerce.
Core Capabilities Delivered
- Comprehensive product catalog for gold and silver coins and bars
- Product customization options with quantity-based constraints
- Secure INR-only payment processing via integrated payment systems
- Support for multiple payment methods, including cards, net banking, and UPI
Order Management & Fulfillment Enablement
The platform enabled end-to-end order lifecycle visibility:
- Nationwide delivery coverage across thousands of pin codes
- Real-time order tracking and shipment status visibility
- Transit insurance integration for all shipped orders
- Defined delivery timelines aligned with operational processes
Customer Experience & Support Features
- Responsive, device-agnostic user experience
- Intuitive navigation, search, and product discovery
- Wishlist and product comparison features
- Clear workflows for order cancellation, returns, and refunds
- Notifications for order updates and product availability
Technology Stack
- Liferay Digital Experience Platform (DXP) Commerce
- Enterprise-grade product catalog and order management
- Secure payment gateway integrations
- Headless APIs for extensibility and integrations
- Role-based access control and authorization models
Engagement Model
Enterprise digital commerce delivery with dedicated technical and functional resources aligned to governance, security, and quality standards.
Delivered by the founding leadership of SilwaTech during a prior independent venture, in collaboration with a delivery partner.
Security & Compliance Focus
Given the sensitive nature of precious metals transactions and regulatory oversight, security and compliance were foundational to the platform design.
Key focus areas included:
- Secure handling of customer data and transactional information
- Compliance with data security and financial regulations
- Regular security checks and vulnerability assessments
- Controlled integrations with payment and logistics systems
- Alignment with internal IT, audit, and governance requirements
These measures ensured trust, transparency, and platform integrity.
Value Delivered
- Secure and compliant digital channel for precious metals commerce
- Improved customer confidence through transparent order tracking
- Streamlined purchasing, gifting, and resale workflows
- Scalable marketplace platform aligned with future growth
- Strong foundation for regulated digital commerce operations
Why SilwaTech
SilwaTech was selected for its experience delivering enterprise-grade digital commerce platforms in regulated environments, including:
Strong expertise in Liferay DXP Commerce implementations
Experience building secure, transaction-heavy digital platforms
Ability to align delivery with governance, compliance, and audit expectations
Structured delivery approach suited for public-sector and regulated enterprises
Looking to Build Secure, Compliant Digital Marketplaces?
SilwaTech helps enterprises deliver trusted, scalable digital commerce platforms
Let’s Start the Conversation
Engage with our enterprise team to discuss your digital transformation goals, platform modernization initiatives, or large-scale system requirements. We’re ready to support your next strategic technology move.
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